We ship all UK domestic orders via Royal Mail. We offer the following service

• Royal Mail- Express delivery in 3-5 business days
• Royal Mail- Standard delivery in 5-8 working days

Please note:

Royal Mail does not support international destinations through our store. We have to arrange with a different courier service which might take longer to dispatch and it might have added courier costs. All the information will be mentioned at checkout. Refer to our "Shipping Policy" at the bottom of the page for additional information

At Mos Jewels London, we are pleased to offer free standard shipping on all orders over £50. Orders below this amount will be subject to a standard shipping fee, which will be calculated at checkout. We hope you enjoy this benefit as part of your shopping experience with us.

At Mos Jewels London, we want you to love every piece you receive. If for any reason you're not completely satisfied, we're here to help.

Returns
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging. To initiate a return, please contact us at support@mosjewels.uk with your order number and reason for returns.

Non-returnable Items
• Personalised or custom-made jewellery
• Earrings (for hygiene reasons)
• Sale items

Refunds
Once your return is received and inspected, we'll notify you and process your refund within 7- 10 business days to your original payment method.

For more detailed information on refunds, please refer to our "Refund Policy" at the bottom of the page.

Return Shipping
Return shipping costs are the responsibility of the customer.

Express Delivery: 3-5 working days

Standard Delivery: 5-8 working days

International Shipping: Please refer to our Shipping Policies section to locate your delivery zone and its corresponding shipping charges. If your zone is not listed, this indicates that shipping is not currently available to your country. We sincerely apologise for any inconvenience this may cause

Home Pick-up: Usually within 1-2 days (subject to availability)

All of our jewellery is crafted to be non-tarnish and waterproof, designed to stand the test of time. However, as with all fine jewellery, pieces may gradually lose a little of their brilliance or depth of colour after a couple of years of wear. To help preserve the beauty of your jewellery for as long as possible, we recommend following these simple care steps:

• Clean regularly with a soft cloth to remove any build-up and restore shine
• Remove before sleeping to prevent unnecessary stress on delicate pieces
• Remove before bathing to avoid prolonged exposure to water and soap
• Avoid direct contact with perfume or lotion, as chemicals can affect the finish
• Store in a closed bag or box to protect from dust, moisture, and scratches
• Remove before working out to avoid exposure to sweat and impact